We love solving problems / Spencer Cooke

Natali and Brittany remind you "there is no dumb question" / Natali Zollinger

Contact Astral

If you have questions or need information with any of our products, please contact our offices direct at 828-255-2638 or Email: info@astraldesigns.com. Our Customer Service department is open Monday-Friday 9am-5pm EST. 

Click here to fill out our Contact Form.

If you are interested in becoming a retailer of Astral products, please email us at sales@astraldesigns.com.

A S T R A L
829 Riverside Dr.
Suite 125
Asheville, NC 28801 USA

Phone: 828-255-2638
FAX: 828-255-2639
Email: info@astraldesigns.com

Frequently Asked Questions

How do I properly fit a lifevest?

Follow these simple steps:

  1. Loosen all straps before you put your vest on.
  2. Push the bulk of the flotation below your chest.
  3. Tighten the top torso strap first.
  4. Take the loose slack out of all other straps.
  5. When finished the bulk of flotation should remain beneath your chest for the best comfort and most enjoyable experience
What is Astral’s warranty policy?

All of our products are guaranteed against any manufacturing defects and are covered under warranty for the lifetime of the product. Please complete our Warranty form to get the process started.

How should I care for my lifevest between uses?

Proper care and storage your vest will help your vest to maintain its structural integrity and buoyancy. It’s easy, here are a few tips:

  1. If you used your vest in salt water or water that seems especially dirty, rinse your vest thoroughly with fresh water. (If you just used it in relatively clean fresh water, you can skip this step.)
  2. Thoroughly dry your jacket after each use.
  3. Store your vest in a cool and dry place.
  4. Do not keep your vest in direct sun for prolonged periods of time.
  5. Avoid unnecessary compression of the vest, especially during storage,
  6. Do not store your vest in extreme heat.

 

How do I clean my lifevest if it gets dirty?

Your vest can be cleaned with a mixture of a mild detergent soap and warm water. A nylon bristle brush is helpful to break up the stains if you are hand cleaning. Do not use a household top-loading style washer with an agitator as it will destroy your vest. Hang to air dry.

How do I use a rescue vest?

Prior to using your rescue vest it is essential to receive proper training in swiftwater rescue. We recommend taking a course in swiftwater rescue offered by both:

  • American Canoe Association
  • Rescue 3 International

Astral also includes a short user’s manual with our rescue vests which cover some of the applicable uses and techniques. 
Click here for a PDF version.

 

What kind of river knife should I use?

There are many types of river knives on the market. The best type of river knife is the one that is easy to access and stays on (or in) your vest until you need it. We have found that a folding knife is a good option as you can keep it inside the front pocket where it can be easily retrieved and is safe from falling out. Most lifevests are equipped with a lash tab, a square plastic cleat that can hold the sheath of a fixed blade knife into place on the front of the vest. These are easier to access, but sheathed knives have the potential to fall out of the sheath and cause injury, damage to your gear, or just simply become lost.

How do I attach a knife to my lifevest?

If you choose to use a sheathed knife rather than a folding knife, you can attach the sheath to the square plastic lash tab at the front of your lifevest.

  • Check to see if the clip of your knife sheath looks like it will fit into the Lash Tab. (if not, go to step 4)
  • If it fits, carefully insert the knife sheath clip into the lash tab slots. Avoid using excessive force.
  • Check to make sure it’s secure
  • If the knife clip does not fit or does not feel secure in the lash tab, you may use zip-ties to better secure it.
Where are your products made?

Astral has always operated out of a small production facility here in Asheville, where we finish small production runs of certain lifevests, and handle repairs and QC. However, as we have severely outgrown our in-house production ability, we currently manufacture the majority of our products overseas. We work with a production facility in Vietnam and another in China which resemble our facility in their ability to build high-end technical products and strict quality control.

Can I return items?

Yes! You can return unused items in their original packaging within 30 days of purchase for a refund. Please fill out the Returns Form and we'll reply with a return authorization number and instructions!

I weigh over 200lbs, your lifevest says “for adults over 90lbs” will it float someone my size?

Yes. Buoyancy is relative to displacement of water and since the human body is mostly water, overall body weight plays a much smaller role in our weight in water than most people realize. It is primarily bone and muscle mass that weighs us down. For example, a high school wrestler who weighs 130 lbs, is likely to weigh more in water than a sumo wrestler. Our vests have ample buoyancy to sufficiently float both.

My lifevest is ____ years old, is it still safe to use?

Maybe. vests are made of nylon fabric, buoyancy inserts (either plastic foam or Kapok) and some hardware. Over time these components may degrade or lose their structural integrity. As a general rule of thumb, we recommend that vests should be replaced every 5 years or after 300 days of use (whichever comes first). Also, we recommend an annual inspection of the vest at the beginning of every season:

  1. A visual inspection: make sure there are no holes or obvious tears in the fabric or seams
  2. Check the hardware, make sure the zippers buckle and webbing are in good condition
  3. Test swim your lifvest in some calm and protected water.

If your vest seems to float less than you remember from previous year, or if you’ve discovered any other damage, it may be time for a new one.

What’s my size in Astral shoes?

Astral shoes tend to fit true to size when worn barefoot or with a thin sock. In general, you may want to consider going up 1/2 size to accommodate dry suit booties or a thick sock. Our shoes are designed to be narrow in the heel and mid foot, with a wide toe box. This allows the shoe to be low profile, but leaves room for your foot to spread out when carrying weight (a kayak). We consider any foot greater than E as possibly too wide for our shoes, however they do stretch out a bit after breaking them in.
When possible we suggest to try them on before purchase at your local Astral dealer.
Below is an international size conversion chart for Astral Footwear:

I live in Asheville NC, can I purchase at your location?

We are happy to help customers from our HQ, we have open office ours of M-F 9am-4pm. We'd also suggest finding a retailer in town like: Diamond Brand, Tops for Shoes or Southern Raft Supply.

When will my online order ship?

Most orders ship the following business day, So, order Monday, your order will likely ship Tuesday. 

How long will it take to get my order?

We ship from North Carolina, so depending on your location anywhere from 2-7 days. 

I'm having trouble placing an order on the website

Try putting 'General Delivery' as the first line of your address. Still having problems? Give us a call and we'll be happy to help - 828-255-2638, M-F 9-5 EST.

Why should I create an account?

Creating an account on our site will allow you to keep track of your orders and in future, manage your newsletter subscriptions.

I chose 2-day shipping. When will my order arrive?

Expedited 2-day shipping includes business days only. For example, an order placed on Wednesday after 9a.m. will ship Thursday, and arrive on Monday. The pick-up day is not included as a shipping day. Any orders placed after Friday at 11a.m. or over the weekend will ship Monday.

How do I store my Astral gear during the off season?

If you need to store your Astral gear for an extended period of time, please do so in a dry place, out of direct sunlight and away from any intense sources of heat.

How do I clean my Astral gear?

We recommend hand washing your Astral shoes in warm, soapy water and gently scrubbing with a nylon brush. Air dry only. 

I have wide feet, will you shoes fit me?

At this time, Astral only makes shoes in “regular” standard D widths. We do not currently offer wide sizes.

What is the biggest shoe size Astral makes?

We will build select models in men's size 14 starting in 2017 with the TR1 series.

What is the biggest shoe size Astral makes?

We will build select models in men's size 14 starting in 2017 with the TR1 series and Loyak.

I want to try on a pair of Astral shoes, where can I do that?

To find your nearest Astral dealer, check out our Dealer Locator: https://www.astraldesigns.com/find-retailer

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